We always try to be as transparent as possible both with travellers and our property owners. If you cannot find the answer to your question the please always feel free to contact us via our contact us page or use the Live Chat icon in the bottom right.
About Us
Niche Breaks has been set up by Hang Out Ltd, the team behind the Hangout on Holiday APP and supplier of technology solutions to tour operators like TUI and Olympic Holidays.
The management team have over 70 years combined experience in the travel industry and all started their careers as In resort Representatives for some of Europes biggest Tour Operators.
Niche Breaks sources ideal properties in the best locations suited to your chosen activity. We are not a tour operator. We simply allow property owners to showcase their accommodation to travellers.
Our mobile application (The Niche Breaks APP) connects travellers with Local Experts. The APP is populated with local informations and recommendations. The local experts are independently sourced. They will be able to offer a host of different services bookable prior to and during your stay. These can range from resort transfers, equipment hire and one on one sessions to plan your break.
Traveller FAQ´s
Bookings
We have two types of booking options available to our property owners and travellers:
Enquire now – will send a message to the property owner to allow them to confirm the booking dates. Once confirmed you will receive an email to allow you to process the payment for the booking.
We accept all major credit cards. All payments must be made through the www.nichebreaks.com.
Each property owner can state their own cancellation policy however if they do not, they will accept our standard cancellation policy.
- Bookings cancelled at least 30 days before the start of the stay will receive a full refund. Bookings cancelled at least 14 days before the start of the stay will receive a 50% refund. Bookings cancelled within the 14 days before your stay will not receive a refund.
It is down to the traveller to ensure that they have sufficient Travel Insurance to cover their stay and the activity they are taking part in.
All our property owners must have their own liability insurance for their property.
We moderate and vet all properties that have been submitted to our platform.
If on arrival the property does not meet expectations contact us immediately. We make payment to the property owner 24 hours after your arrival for your security.
Once you have confirmed your booking the property owner will contact you with the exact details on how to gain access to the property.
If you paid an upfront refundable damage deposit at the time of booking, you will automatically receive that amount back once you have completed your stay, provided the host does not report any damage to the property.
Depending on the host’s account settings, it can take up to 14 days for the damage deposit to be released back to your original form of payment. Additionally, your financial institution may take five to seven working days to release the money into your account.
If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.
If the host reports there has been damage to the property, you may not receive all the money paid. Please contact them directly to discuss any damage costs.
If you pay the security deposit locally with the property owner then you should organise directly with the property owner to as to when you will receive your deposit back. This will normally happen on check out.
Property Owners FAQ´s
We take a 10% fee. The fee is based on the total price of the booking fee and does not include the security fee or city fee.
All payments are made one business day after the arrival of the guest to the property.
If a guest books 7 days or less before they are due to arrive then the payment will be delayed due to our payment gateway (Stripe) who takes 7 days to release funds.
Payments can take a maximum of 7 days to arrive in your account however we aim to ensure that payments are made as fast as possible and in most cases arrive instantly.
In your Dashboard you will see the option for Wallet. Under Payouts you will need to add your bank details so we know where to pay your funds.
All payments are made via bank transfer.
If your property has been damaged then you need to inform Niche Breaks immediately or within 24 hours of the guests leaving.
You need to contact us via email (info@nichebreaks.com) with a full explanation and images of the damage caused. You also need to supply the estimated quote of the damage.
Keeping your guest informed
Before you file a claim, we highly encourage you to contact your guest to discuss the details of the damage that occurred, how much you intend to charge, and share any evidence you might have such as before and after photos of the damage. Having an open discussion with your guests will help them understand the reasons for the claim and reduce the chances of a dispute. Always communicate with your guest in writing through our secure messaging platform to maintain a record of your conversation.
We are right behind you all the way. If you are having any issues uploading your property then let us know and one of our team will call you to help walk you through it.
We can even do it for you from our end just by asking you a series of questions on the phone.
If you want to submit your listing but are not sure which activities are available in your area do not worry.
When you submit your listing one of our team will manually approve it and we can ensure that you are associated with the correct activities in your area.
In some cases we might contact you directly to ensure that you have the right facilities in your property associated with selected activities.